MISTAKE 1: The internet goes down and everyone is lost on what to do. We all know that when the internet goes down people are unable to send emails and work productively, it's kind of like hitting a "brick wall". I am sure everyone has experienced this problem before, with almost every computer, only a lucky few have not!! Most of the times it will be fault on the network side of things not your ISP/Internet provider. So to prevent this from happening and reduce your risk and maximize your time and business profit? Read on. MISTAKE 2: Trying to fix a problem and making it worse. We have all tried to fix an IT problem before only to realise IT IS WORSE than it originally was and causing more pain and more problems.
Then further trying to result in wasting more time, getting frustrated and annoyed only to go the next step for help. MISTAKE 3: Getting on the phone to call for help, but waiting and waiting and WAITING. Now not knowing what to do we call our ISP/Internet Provider for some assistance and help. Only to realise the majority of the time we wait 30 minutes, sometimes 1 HOUR. So that is more time and more business productivity and more FRUSTRATION!! Once getting through on the phone, we find out that the problem could be fixed in 5 minutes, or something so simple and we spent so MUCH TIME on it!! Other problems may occur, like the technician being new or unfamiliar with the problem and requests that people do some steps to find out that does not work either.
Their response : "Sorry I can not help you this needs further assistance, we can send a technician out to help." MISTAKE 4: Getting a technician to fix a problem in a matter of SECONDS or MINUTES. The final step people go through is booking a technician in ASAP to resolve the problem. The problem, we have thought was a problem was fixed in a matter or seconds or minutes (and everyone who uses a computer has experienced this) and began thinking the technician is a "GENIUS" When in fact it was dead easy and simple set of steps to follow. It's all fine and good when the problem or issue is resolved but how much time and productivity has just been lost? Imagine if the problem can be solved before it escalates within 5 minutes, Instead of 4 hours or days. Be in touch soon friend.
Warmly Dean Barnard Copyright (c) 2007 Dean Barnard.
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